Complaints Procedure

We are committed to providing excellent service. If you're not satisfied, we want to make it right.

Our Commitment

At RD1, we strive for 100% client satisfaction. We take all complaints seriously and aim to resolve them quickly and fairly. This procedure ensures your concerns are addressed properly.

How to Make a Complaint

Step 1: Initial Contact

Contact your account manager directly to discuss your concerns. Most issues can be resolved at this stage.

Step 2: Formal Complaint

If unresolved, submit a formal complaint to:

Email: complaints@rd1.co.uk
Post: Complaints Department, RD1, 123 Innovation House, London EC2A 4PQ

Step 3: Senior Review

If you remain dissatisfied, request escalation to our Managing Director who will conduct an independent review.

Our Response Times

Acknowledgment: Within 2 working days
Initial response: Within 5 working days
Full resolution: Within 20 working days
Complex cases: We'll update you if more time is needed

External Resolution

If we cannot resolve your complaint satisfactorily, you may refer the matter to:

The Chartered Institute of Taxation
30 Monck Street, Westminster
London SW1P 2AP

Contact Us

For any questions about this procedure:

Phone: 0800 123 4567
Email: support@rd1.co.uk